Privacy Policy

1.1 Personal Information

• Name, age, gender, and contact details (phone number, email address, residential address)
• Identity verification documents such as Aadhaar, PAN, or other government-issued IDs, where legally required
• Emergency contact information
• Profile preferences and communication settings

1.2 Health & Medical Information

• Medical history, allergies, and existing health conditions
• Physiotherapy, wellness, spa, or treatment records
• Prescriptions, diagnostic reports, and therapy notes
• Progress tracking records and wellness goals
• Treatment-related photographs, collected only with explicit consent

All health and medical information is treated as sensitive personal data and handled under strict confidentiality.

1.3 Service Usage Information

• Appointment bookings and service history
• Service preferences and feedback
• Payment and transaction details processed through authorised payment gateways
• Communication records with our staff

1.4 Technical Information

• Device information (device type, operating system, browser type)
• IP address and approximate location data
• Cookies and usage analytics
• Website or application performance and error logs

2.1 Service Delivery

• Providing wellness, physiotherapy, spa, and allied healthcare services
• Managing appointments and treatment schedules
• Ensuring safety, suitability, and quality of treatments
• Maintaining continuity of care

2.2 Communication

• Appointment confirmations and reminders
• Post-treatment care instructions and follow-ups
• Customer support and query resolution
• Important service-related updates and notifications

2.3 Business and Legal Operations

• Processing payments and managing accounts
• Internal analysis to improve service quality and user experience
• Compliance with legal, tax, and regulatory requirements
• Prevention of fraud, misuse, and unauthorised access

2.4 Marketing Communications (With Consent)

• Wellness tips, health education, and informational content
• Promotional offers, packages, and membership benefits
• Surveys and feedback requests

You may withdraw your marketing consent at any time.

3.1 Healthcare Professionals

Relevant medical information may be shared with licensed doctors, physiotherapists, and therapists involved in your treatment to ensure safe and effective care.

3.2 Authorised Service Providers

• Payment gateway providers
• Communication and messaging service providers
• IT and technology infrastructure partners

All such parties are bound by confidentiality and data protection obligations.

3.3 Legal and Regulatory Requirements

Personal data may be disclosed where required by applicable laws, court orders, or government and regulatory authorities.

3.4 What We Do Not Share

• We do not sell or trade personal data
• Medical data is never shared for advertising purposes
• Sensitive personal data is not shared without consent, except where legally required

4.1 Security Measures

• Encryption of sensitive data during transmission
• Secure servers with access controls
• Role-based access to personal data
• Periodic security audits and system updates
• Staff training on confidentiality and data protection

4.2 Data Breach Management

In the event of a personal data breach, we will take prompt corrective action and notify affected individuals and authorities as required under applicable law.

5.1 Medical Records

Medical and treatment records are retained for a minimum period of five (5) years from the date of last treatment or longer if required by law.

5.2 Other Personal Data

Other personal information is retained only as long as necessary for active services, legal compliance, and dispute resolution.

5.3 Data Deletion

After the retention period, personal data is securely deleted or anonymised. Requests for early deletion may be considered subject to legal obligations.

You have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of personal data, subject to legal requirements
• Withdraw consent for data processing
• Raise grievances related to data processing

7.1 Types of Cookies

• Essential cookies for core website functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember user settings
• Marketing cookies, used only with consent